Warranty and post-warranty service
We support the manufacturer’s warranty obligations and perform post-warranty service
The manufacturer’s warranty Nidec Leroy-Somer, covers all new generators and overhauled equipment.
Warranty service regulations
- A malfunction has been detected or an unscheduled equipment shutdown has occurred.
- The customer contacts the KTS Engineering technical support service.
- Departure KTS engineer to the site, if it is impossible to eliminate the problem remotely.
- Preparation of a warranty request by a KTS representative for the Nidec Leroy-Somer plant.
- The warranty case is confirmed by the manufacturer.
- The service team of “KTS Engineering” performs warranty repairs.
In case of using non-original components or violation of the rules for operating the equipment, the service warranty is not provided.
- Maintenance of Leroy-Somer equipment in accordance with the regulations.
- Delivery of original spare parts directly from the manufacturer.
Service after the end of the warranty period for the equipment is carried out on the basis of a long-term or standard contract.